Vishing is when a fraudster phones a victim posing as a bank official or service provider and uses social engineering skills to manipulate them into disclosing confidential information, while at the same time leading them to believe that they are speaking to the bank or service provider. This information is then used to defraud the victim.

 

TIPS

  • Be conscious of the fact that criminals can mask their telephone numbers seem as if a legitimate individual or company is making the phone call.
  • Never share personal and confidential information with strangers over the phone.
  • Also note that Banks will never ask you to confirm your confidential information over the phone.
  • If you receive a phone call requesting confidential or personal information, do not respond and end the call.
  • If you receive an OTP on your phone without having transacted yourself, it is likely that it is a fraudster who has used your personal information. Do not provide the OTP telephonically to anybody. Contact your bank immediately to alert them to the possibility that your information may have been compromised.
  • If you lose mobile connectivity under circumstances where you are usually connected, check whether you may have been the victim of a SIM swop.