Beware ATM fraud during the festive season

The festive is approaching, and while many South Africans may take the period as an opportunity to relax, they should remain wary when using ATMs.

This is according to FNB Points of Presence CEO Lee-Anne van Zyl, who said that fraudsters are especially active during the holiday period.

“To avoid falling prey, you must always exercise caution by remaining vigilant of your surroundings,” van Zyl said.

“It is also important to constantly familiarise yourself with the latest trends that fraudsters are using to avoid becoming a victim.”

van Zyl provided 10 tips to help South Africans stay safe when using ATMs over the festive season.

Always keep your ATM PIN confidential and never share with anyone or write it down.
Stand as close as possible to the ATM and never let anyone stand close or distract you whilst transacting.
When transacting, cover the key pad with your hand – scammers can place cameras to record your PIN as you punch it in.
Do not enter your PIN on a screen that is unfamiliar to you. Carefully read the instruction on the ATM screen before entering your PIN.
Once cash has been withdrawn, immediately place this out of sight. Avoid handling cash in public view and secure your wallet and handbag before leaving the ATM.
Set a realistic daily limit on your banking to protect yourself, should your details be compromised and check your statements regularly and report suspicious transactions immediately. Rather use your debit card for purchases.
Be wary of strangers that may call you back to the ATM to complete a transaction. They often ask for assistance or offer to assist you.
Never force your card into the ATM – if the card is not easily accepted by the device, it may have been tampered with by criminals and never use an ATM if it looks faulty or show evidence of tampering.
Do not post images of your cash on social media, you might not know who is following you.
If you forgot your bank card, you can always use the safe and secured cardless cash withdrawals at the ATM.

van Zyl said that FNB customers must play their part in reporting fraud and other suspicious activities.

“FNB has various interfaces for customers to transact and we urge all customers to also play their role in the fight against ATM fraud,” she said.

“Customers need to be vigilant and report any suspicious activities.”